Terms of service

Last updated: April 23, 2026

By using Ontario Virtual Pharmacist, you agree to the terms below. These terms may be updated from time to time; continued use after an update constitutes acceptance.

The service

Ontario Virtual Pharmacist provides virtual pharmacist consultations for a defined list of 19 minor ailments under the regulatory authority of the Ontario College of Pharmacists. We do not provide emergency care or care for conditions outside the minor ailments scope.

Eligibility

You must be a resident of Ontario with a valid Ontario health card (OHIP). You must provide accurate health information to the best of your knowledge. The pharmacist has the right to decline to prescribe and refer you elsewhere at their clinical discretion.

Not a substitute for a doctor

Ontario Virtual Pharmacist is not a replacement for a family doctor or a walk-in clinic. If you have a medical emergency, call 911. For non-urgent health advice, call Health Connect Ontario at 811.

Cost

The pharmacist assessment is covered by the Ontario Drug Benefit Program when you present a valid Ontario health card. You will not be charged for the consult. If a specific prescribed medication isn't covered, we'll tell you the cost before dispensing — you can decline at no charge.

Limitation of liability

To the maximum extent permitted by law, Ontario Virtual Pharmacist's aggregate liability is limited to any fees you paid in the preceding twelve months. Nothing in these terms excludes liability that cannot be excluded by law.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.